Leap Frog Ship
Leap Frog Ship
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What to do about bad business practices - Leap Frog?
I bought a LeapFrog game consule,online for my step daughter's birthday, I paid for the rush shipping so it would be there by Wednesday. I received online after I made the purchase a confirmation that I did make the purchase and my bank account reflected the purchase as well. Low and behold my account was charged and nothing was delivered to my step daughter.
I have talked to LEAPFROG a few times and emailed them and they keep telling me the order is in process and they cannot track it down and that my complaint is being forwarded to the correct department.I believe they outsource there call centers to other countries, which inturn they lack the ability to provide the customer service needed. So yest I called and tackfully demanded to speak to a supervisor and I pretty much received the same run around. I have gotten no where and no one knows where my step daughters present is. I don't know what to do.
Did you order it directly from LEAPFROG? I have always ordered them from other websites and have never had a problem. Unfortunately, you have already missed your deadline of the birthday, so I would cancel the order with that company and get your money refunded. You can order it from amazon.com or target.com or something and you should have it in less than a week.
You are right to stay on top of them. Talk to the supervisor and tell them that you are cancelling the order and that you are going to have to file a report if your money isn't refunded immediately.